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I’m sure you’ve heard of people who are working at home as a Customer Service Phone Agent and wondered “How do I sign up?”, right?! People ask me this question A LOT, and it’s actually where it all started for me, so here it is!
I had been studying working from home for about 9 years when I actually got started. I finally decided it was time to quit the 8-5 job and invest in myself. So, I found this company called Sykes. Sykes has been around for more than two decades and has lots of Glassdoor reviews from previous employees, so I decided to give it a go!
What Is Sykes?
In a nutshell, Sykes is like a middle man for 500 fortune companies to hire people to work in their call centers. Say a company called ABC wanted to hire 100 call center employees — they would hire Sykes to do the hiring, training, and coaching of the employees as a third party. So, there will be lots to choose from and this is a fun step of the hiring process! Click here to see more details about the companies that use Sykes and what your duties could be.
Searching for the Position
When searching for a career with Sykes, you have to search by zip code to find out if they’re hiring in your area — they were hiring in my area on the first try. They have lots of positions open in lots of different regions, so the chances are high. Click here to search by zip code.
The job title you’re looking for, if you’re just getting started and have no experience in a call center, is “Work From Home Customer Support Agent.” When I was employed by Sykes, the pay was $9/hr — I’m not sure if that’s changed since then or not.
The application process is pretty straight forward and is just like any other job. This is a BIG hint to let you know that this job really is legit because you’ll be filling out tax forms and submitting your Driver’s License and Social Security card, just like any other job.
At some point during the hiring/application process, you have the opportunity to choose which program you’d like to work for, under Sykes. There are LOTS of programs to choose from (pay may differ for each one, or could be the same for all, and will tell you during this time).
I heard back from Sykes the next day and scheduled a phone interview for that day. Once my background check came back (I think it took about 3 business days for that), I was scheduled for my paid training class!
Your Home Office
The job does require all agents to have a home office. If you don’t have one — how exciting!! Here is a list of some of the things I bought when I first got started:
- A small, cheap computer desk — mine was similar to ” target=”_blank”>this one, but whatever jiggles your Jell-O
- A USB ” target=”_blank”>headset for training
- A ” target=”_blank”>headset with a phone jack for production
- A dual monitor, kind of like ” target=”_blank”>this one. This is up to you, as you know what size best fits your area.
- A big, comfy computer chair
- A wired home phone
Once you have your office ready, you may have pre-work to do before training begins. If not, you’re all set for the first day of your paid training!
The Perks of Working for Sykes
Once in production, you’ll receive reports of how you’re doing on your calls via email. Your Team Lead, or the Coach that graded your call, will leave notes to explain what you could’ve done better, or what you did awesome at! Most Team Leads also conduct weekly meetings — just to check on their Agents and make sure everyone is on the same page.
You’re never alone at Sykes! You have coaches, team leads, and fellow agents in a chat room on your dual monitor for the entire duration of your shift. So, if you have any questions, they are more than happy to help.
A few other perks I remember LOVING about Sykes were the DISCOUNTS and BENEFITS they offer their employees!! You even get discounts at a few home decor/depot type stores (I worked on my garden a lot that summer!).
There is also room for GROWTH!! Once you have a year or two under your belt as an Agent, you could try for one of the higher up positions, such as a Trainer, Coach, or Team Lead.
The people at Sykes are literally AMAZING and are so willing to help you every step of the way! This was a GREAT “starter” job for me, when it comes to working at home. If you’ve ever been employed by Sykes, or are now applying, interact in the comments below!