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Work From Home on Your Schedule

Working from home requires tons of self-discipline, a quiet workspace, and time. A lot of us have a hard time finding time to actually sit down and work at home because of everything going on around us — I know I’ve struggled with this! Family and friends will call you, comment on your social media posts, etc. while you are working, and it can be hard to refrain from answering them. So, it’s wonderful to find a company that will actually let you make your own schedule while working from home so that you can still make time for everything else!

This company is somewhat like the one I mentioned in How I Earned $1400/Month As A Customer Support Agent. But, there are many more options for higher hourly pay, some of the clients do not require agents to have a home phone, and much more freedom.

Just like Sykes, Arise is like a third-party whom companies trust to hire phone agents to train and employ for them.

How Do I Start?

You actually don’t even have to apply — just sign up to work!

You can click “Work From Home” to start setting up an account.

Please help support The Sunshine Blog by using this referral code during registration: 2480637 — thanks so much!

But, before you can see a list of opportunities to sign up and work for one, you’ll need to sign up with a company to work for via Arise. Sounds confusing — I know — but basically, you work through Arise, which is just an online platform, per se. There are different companies that will hire you to work on that platform, and they will provide you with a list of job opportunities to sign up for (you can sign up for as many as you’d like, but don’t overwhelm yourself!).

Here is a list of companies you can choose from. Simply email your resume to the address listed next to the company you choose. Then, watch your email closely for their response to move forward. They will give you an EIN to enter into your Arise account so that the opportunities will appear on your account.

The company that I chose, when I signed up, was IMEX Communications. Click here to fill out the application — don’t forget to use my name — Christina Rawls — and CSP ID — 2480637, when filling out the application!

Choosing an Opportunity

Once that is all set, you can click to View Details on each of the opportunities in the Arise portal and read about each one. You’ll also see a link to Enroll in training, so you can click there once you’ve reviewed them all and chosen which one you’d like to pursue. You’ll get emails from the company you signed up with in the previous step, and they will keep you updated on pay rates (most are $10-$20/hour) and whether or not you need a home phone for each opportunity. You can also reach out to them with any questions you may have about an opportunity.

If you don’t have a home phone, and don’t plan on getting one, you’ll want to find out which opportunities don’t require having a landline and narrow it down from there.

Not all opportunities are phone jobs, so there’s always the possibility of signing up for a Web Designer or Chat Agent position when they’re available.

Certification Class & Details

HEADS UP!!! Each opportunity requires you to pass a Background Check and/or Drug Test in order to sign up for the Certification Class. You will see the details of what is needed towards the bottom of the Details page in each opportunity.

The Certification Classes may cost you out of pocket, but the company that hired you from the list provided above might have a voucher for it, so feel free to email them and ask about a voucher before paying for a class. Another thing — You won’t be paid during class unless the details say otherwise (sometimes the clients pay agents for time on phones during training, but not always). However, you will have options for different class times, and class is usually 2-3 hours per day Monday through Friday. This allows you to keep your current job until the class is over and you begin receiving a paycheck, that way money won’t be too tight in between.


Once you’ve completed the Certification Class, you’ll be given details on how to pick your schedule. You’re ready to rock and roll! You’re never alone, so feel free to reach out and use the tools you learned about in class.

Please comment below to share your experience! Good luck!!!

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How I Earned $1400/Month At Home As A Customer Support Agent

This post may contain Amazon affiliate links, from which I earn a commission. This does not affect my readers or the cost of products purchased in any way.

I’m sure you’ve heard of people who are working at home as a Customer Service Phone Agent and wondered “How do I sign up?”, right?! People ask me this question A LOT, and it’s actually where it all started for me, so here it is!

I had been studying working from home for about 9 years when I actually got started. I finally decided it was time to quit the 8-5 job and invest in myself. So, I found this company called Sykes. Sykes has been around for more than two decades and has lots of Glassdoor reviews from previous employees, so I decided to give it a go!

What Is Sykes?

In a nutshell, Sykes is like a middle man for 500 fortune companies to hire people to work in their call centers. Say a company called ABC wanted to hire 100 call center employees — they would hire Sykes to do the hiring, training, and coaching of the employees as a third party. So, there will be lots to choose from and this is a fun step of the hiring process! Click here to see more details about the companies that use Sykes and what your duties could be.

Searching for the Position

When searching for a career with Sykes, you have to search by zip code to find out if they’re hiring in your area — they were hiring in my area on the first try. They have lots of positions open in lots of different regions, so the chances are high. Click here to search by zip code.

The job title you’re looking for, if you’re just getting started and have no experience in a call center, is “Work From Home Customer Support Agent.” When I was employed by Sykes, the pay was $9/hr — I’m not sure if that’s changed since then or not.

Application Process

The application process is pretty straight forward and is just like any other job. This is a BIG hint to let you know that this job really is legit because you’ll be filling out tax forms and submitting your Driver’s License and Social Security card, just like any other job.

At some point during the hiring/application process, you have the opportunity to choose which program you’d like to work for, under Sykes. There are LOTS of programs to choose from (pay may differ for each one, or could be the same for all, and will tell you during this time).

I heard back from Sykes the next day and scheduled a phone interview for that day. Once my background check came back (I think it took about 3 business days for that), I was scheduled for my paid training class!

Your Home Office

The job does require all agents to have a home office. If you don’t have one — how exciting!! Here is a list of some of the things I bought when I first got started:

Once you have your office ready, you may have pre-work to do before training begins. If not, you’re all set for the first day of your paid training!

The Perks of Working for Sykes

Once in production, you’ll receive reports of how you’re doing on your calls via email. Your Team Lead, or the Coach that graded your call, will leave notes to explain what you could’ve done better, or what you did awesome at! Most Team Leads also conduct weekly meetings — just to check on their Agents and make sure everyone is on the same page.

You’re never alone at Sykes! You have coaches, team leads, and fellow agents in a chat room on your dual monitor for the entire duration of your shift. So, if you have any questions, they are more than happy to help.

A few other perks I remember LOVING about Sykes were the DISCOUNTS and BENEFITS they offer their employees!! You even get discounts at a few home decor/depot type stores (I worked on my garden a lot that summer!).

There is also room for GROWTH!! Once you have a year or two under your belt as an Agent, you could try for one of the higher up positions, such as a Trainer, Coach, or Team Lead.

The people at Sykes are literally AMAZING and are so willing to help you every step of the way! This was a GREAT “starter” job for me, when it comes to working at home. If you’ve ever been employed by Sykes, or are now applying, interact in the comments below!