Do you own a business? If so, you’ve probably hired someone to do your accounting. What if I told you that there is actually a website that allows your employees to clock in and out from their phones, including breaks, AND does payroll — even taxes — for you?! Not to mention all of the other tasks that come with Human Resources…
If you don’t own a business, and are doing freelance work as a Virtual Assistant, this is something your clients will definitely appreciate you telling them about! Not to mention, once you have an account, you’ll earn a $100 Amazon Gift Card for referring businesses — winning!
Not only does this amazing tool track time and process payroll; It also has options for medical, dental, and vision insurance for employees, as well as Compliance Help (including offer letters and new-hire paperwork) and Employee Finance Tools, all done by Certified HR Experts. Paid Time Off is also easily taken care of!
Gusto starts at just $25/month with 50% off your monthly base fee for your first 6 months. This is obviously SO much cheaper than what you’re paying your Accountant. I’ve been using Gusto for about 3 years — it’s SOO convenient for everyone involved!
How It Works
Gusto will provide the company owner with login information which will lead them to an account for their business. Then, the owner can invite their employees to set up an account under that company. Employees will log in with their own email addresses and will have the option to clock in and out. There are also menu options for them to view their hours for the pay period, personal information, bank information for direct deposit, job title and pay, start date, W2s/1099s, proof of employment letter, and SO much more!
The owner of the business has it made in the shade! All they have to do is log in and approve of the employees’ time logged at the end of each pay period. The rest is DONE!
Make a change to your business, and save money, with Gusto today!
Working from home requires tons of self-discipline, a quiet workspace, and time. A lot of us have a hard time finding time to actually sit down and work at home because of everything going on around us — I know I’ve struggled with this! Family and friends will call you, comment on your social media posts, etc. while you are working, and it can be hard to refrain from answering them. So, it’s wonderful to find a company that will actually let you make your own schedule while working from home so that you can still make time for everything else!
Just like Sykes, Arise is like a third-party whom companies trust to hire phone agents to train and employ for them.
How Do I Start?
You actually don’t even have to apply — just sign up to work!
You can click “Work From Home” to start setting up an account.
Please help support The Sunshine Blog by using this referral code during registration: 2480637 — thanks so much!
But, before you can see a list of opportunities to sign up and work for one, you’ll need to sign up with a company to work for via Arise. Sounds confusing — I know — but basically, you work through Arise, which is just an online platform, per se. There are different companies that will hire you to work on that platform, and they will provide you with a list of job opportunities to sign up for (you can sign up for as many as you’d like, but don’t overwhelm yourself!).
Here is a list of companies you can choose from. Simply email your resume to the address listed next to the company you choose. Then, watch your email closely for their response to move forward. They will give you an EIN to enter into your Arise account so that the opportunities will appear on your account.
The company that I chose, when I signed up, was IMEX Communications. Click here to fill out the application — don’t forget to use my name — Christina Rawls — and CSP ID — 2480637, when filling out the application!
Choosing an Opportunity
Once that is all set, you can click to View Details on each of the opportunities in the Arise portal and read about each one. You’ll also see a link to Enroll in training, so you can click there once you’ve reviewed them all and chosen which one you’d like to pursue. You’ll get emails from the company you signed up with in the previous step, and they will keep you updated on pay rates (most are $10-$20/hour) and whether or not you need a home phone for each opportunity. You can also reach out to them with any questions you may have about an opportunity.
If you don’t have a home phone, and don’t plan on getting one, you’ll want to find out which opportunities don’t require having a landline and narrow it down from there.
Not all opportunities are phone jobs, so there’s always the possibility of signing up for a Web Designer or Chat Agent position when they’re available.
Certification Class & Details
HEADS UP!!! Each opportunity requires you to pass a Background Check and/or Drug Test in order to sign up for the Certification Class. You will see the details of what is needed towards the bottom of the Details page in each opportunity.
The Certification Classes may cost you out of pocket, but the company that hired you from the list provided above might have a voucher for it, so feel free to email them and ask about a voucher before paying for a class. Another thing — You won’t be paid during class unless the details say otherwise (sometimes the clients pay agents for time on phones during training, but not always). However, you will have options for different class times, and class is usually 2-3 hours per day Monday through Friday. This allows you to keep your current job until the class is over and you begin receiving a paycheck, that way money won’t be too tight in between.
Once you’ve completed the Certification Class, you’ll be given details on how to pick your schedule. You’re ready to rock and roll! You’re never alone, so feel free to reach out and use the tools you learned about in class.
Please comment below to share your experience! Good luck!!!
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I’m sure you’ve heard of people who are working at home as a Customer Service Phone Agent and wondered “How do I sign up?”, right?! People ask me this question A LOT, and it’s actually where it all started for me, so here it is!
I had been studying working from home for about 9 years when I actually got started. I finally decided it was time to quit the 8-5 job and invest in myself. So, I found this company called Sykes. Sykes has been around for more than two decades and has lots of Glassdoor reviews from previous employees, so I decided to give it a go!
What Is Sykes?
In a nutshell, Sykes is like a middle man for 500 fortune companies to hire people to work in their call centers. Say a company called ABC wanted to hire 100 call center employees — they would hire Sykes to do the hiring, training, and coaching of the employees as a third party. So, there will be lots to choose from and this is a fun step of the hiring process! Click here to see more details about the companies that use Sykes and what your duties could be.
Searching for the Position
When searching for a career with Sykes, you have to search by zip code to find out if they’re hiring in your area — they were hiring in my area on the first try. They have lots of positions open in lots of different regions, so the chances are high. Click here to search by zip code.
The job title you’re looking for, if you’re just getting started and have no experience in a call center, is “Work From Home Customer Support Agent.” When I was employed by Sykes, the pay was $9/hr — I’m not sure if that’s changed since then or not.
The application process is pretty straight forward and is just like any other job. This is a BIG hint to let you know that this job really is legit because you’ll be filling out tax forms and submitting your Driver’s License and Social Security card, just like any other job.
At some point during the hiring/application process, you have the opportunity to choose which program you’d like to work for, under Sykes. There are LOTS of programs to choose from (pay may differ for each one, or could be the same for all, and will tell you during this time).
I heard back from Sykes the next day and scheduled a phone interview for that day. Once my background check came back (I think it took about 3 business days for that), I was scheduled for my paid training class!
Your Home Office
The job does require all agents to have a home office. If you don’t have one — how exciting!! Here is a list of some of the things I bought when I first got started:
A small, cheap computer desk — mine was similar to ” target=”_blank”>this one, but whatever jiggles your Jell-O
A USB ” target=”_blank”>headset for training
A ” target=”_blank”>headset with a phone jack for production
A dual monitor, kind of like ” target=”_blank”>this one. This is up to you, as you know what size best fits your area.
Once you have your office ready, you may have pre-work to do before training begins. If not, you’re all set for the first day of your paid training!
The Perks of Working for Sykes
Once in production, you’ll receive reports of how you’re doing on your calls via email. Your Team Lead, or the Coach that graded your call, will leave notes to explain what you could’ve done better, or what you did awesome at! Most Team Leads also conduct weekly meetings — just to check on their Agents and make sure everyone is on the same page.
You’re never alone at Sykes! You have coaches, team leads, and fellow agents in a chat room on your dual monitor for the entire duration of your shift. So, if you have any questions, they are more than happy to help.
A few other perks I remember LOVING about Sykes were the DISCOUNTS and BENEFITS they offer their employees!! You even get discounts at a few home decor/depot type stores (I worked on my garden a lot that summer!).
There is also room for GROWTH!! Once you have a year or two under your belt as an Agent, you could try for one of the higher up positions, such as a Trainer, Coach, or Team Lead.
The people at Sykes are literally AMAZING and are so willing to help you every step of the way! This was a GREAT “starter” job for me, when it comes to working at home. If you’ve ever been employed by Sykes, or are now applying, interact in the comments below!
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